Common purchase queries answered
Orders and Shipping
Sales tax policies vary depending on your location and local regulations. During the checkout process, the applicable sales tax will be calculated based on your shipping address. The order total, inclusive of any relevant taxes, will be displayed before you confirm and complete the purchase. If you have specific questions about sales tax rates or exemptions, please refer to our tax policy or contact our customer support (support@artcornershop.com) for further assistance.
Yes, we currently ship to the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudia Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
Creating an account is a straightforward process. Simply follow these steps:
Click on the “Sign Up” or “Create Account” link, usually located at the top right corner of the webpage.
Fill out the required information, including your email address and a secure password.
Complete any additional fields as needed, providing accurate and up-to-date information.
Read and accept the terms and conditions, privacy policy, or any other relevant agreements.
Click the “Submit” or “Create Account” button.
Upon successful registration, you will likely receive a confirmation email. Follow any instructions in the email to verify your account. Once verified, you can log in using your credentials and enjoy the benefits of your newly created account, such as order tracking, personalized recommendations, and a smoother checkout process.
To change your shipping address, follow these steps:
Log in to your account on our website.
Navigate to the “My Account” or a similar section, where you manage your account details.
Locate the “Addresses” tab.
Select the option to edit or update your shipping address.
Enter the new and correct shipping address details.
Save the changes.
Alternatively, during the checkout process, you may have the option to update your shipping address before completing the order. Ensure that the changes are accurate to avoid any delivery issues.
If you encounter any difficulties or need further assistance, feel free to reach out to our customer support through the provided contact form or support email (support@artcornershop.com), and we’ll be happy to assist you in updating your shipping information.
To track the status of your order, you can follow these steps:
Log in to your account on our website.
Navigate to the “Orders” where order history is displayed.
Locate the specific order you want to track.
Click on the order number to view detailed information.
If available, find the provided tracking number and carrier information.
Alternatively:
Visit the “Customer Help” page on our website.
Look for the “Track your order” section.
Enter your order number and billing email.
View the real-time status and location of your order.
If you encounter any issues or have questions about your order status, don’t hesitate to contact our customer support through the provided contact form or support email (support@artcornershop.com), and we’ll promptly assist you in tracking your order.
The packaging of Artwork items depends on various factors, including the type of items ordered, their size, and the shipping location. In some cases, multiple items may be shipped together in one package, while in other instances, they may be shipped separately.
During the checkout process or in your order confirmation, you may find information about how your Artwork items will be packaged and whether they will be shipped together or separately. If you have specific preferences or requests regarding the packaging of your items, please reach out to our customer support (support@artcornershop.com), and we will do our best to accommodate your needs.
No, we do not store any credit card information on our servers. Your financial security is of utmost importance to us. Our website employs secure and encrypted payment gateways (e.g : Paypal, Stripe, …) to ensure that your credit card details are handled with the highest level of confidentiality and compliance with industry standards. For additional details on our security measures, you can refer to our privacy policy or contact our customer support for more information.
The delivery time for your order depends on several factors, including your location, shipping method selected, and the processing time required by ACS Team (1 or 2 days). Standard shipping typically takes 5 to 7 days, while expedited options may offer quicker delivery. You can track the status of your order through your personal account or the provided tracking information once your order has been dispatched. For more precise details, please refer to the shipping information available during the checkout process or contact our customer support (support@artcornersho.com).
If you need to swap an item
Returns and Exchanges
We apologize for any inconvenience caused by receiving the wrong item. Please follow these steps to resolve the issue:
Contact Customer Support: Reach out to our customer support team as soon as possible. You can use the contact form on our website or email (support@artcornershop.com). Please include your order number, details about the incorrect item received, and a clear description of the issue.
Provide Photos: If possible, attach clear photos of the incorrect item you received. This will help us quickly assess the situation and take appropriate action.
Resolution Process: Our customer support team will guide you through the resolution process. This may involve returning the incorrect item, receiving a replacement, or arranging a partial refund.
Return Instructions: If a return is required, our team will provide you with instructions on how to return the wrong item. We may cover the return shipping costs, depending on the circumstances.
We appreciate your understanding, and we are committed to rectifying the situation promptly. Our goal is to ensure you receive the correct items and have a positive shopping experience with us.
We sincerely apologize for any inconvenience caused by receiving a damaged order. We (ACS Team) take great care in packaging our products to ensure they reach you in pristine condition. However, we acknowledge that, on rare occasions, some carriers may be less careful in handling packages.
If so, please follow these steps:
Document the Damage: Take clear photos of the damaged items, including the packaging. This documentation will be useful for our records and to expedite the resolution process.
Contact Customer Support: Reach out to our customer support team immediately. Use the contact form on our website or email (support@artcornershop.com). Please include your order number, a description of the damage, and attach the photos you took.
Assessment and Resolution: Our customer support team will assess the situation and guide you through the resolution process. This may involve sending a replacement for the damaged items or arranging a refund.
Return Instructions (if necessary): If a return is required, our team will provide you with instructions on how to return the damaged items. We may cover the return shipping costs, depending on the circumstances.
We appreciate your understanding and cooperation as we work to resolve this matter promptly. Our goal is to ensure you receive undamaged items and have a positive shopping experience with
To guarantee a fast and smooth return warranty process, please indicate in your email all the details of your order, such as your order number and the product name.
Then kindly follow these 3 steps:
- Please describe the issue and provide us with pictures (under 2MB) that display the problem and show the items outer packaging. For help with this, please contact our Customer Support Team (support@artcornershop.com).
- Once we have reviewed all the details above, we will arrange a return under the warranty RMA (Return Merchandise Authorization).
- Please ship the package according to the RMA instructions provided by our team.
Receiving customer support is a straightforward process. Here’s a guide:
Visit our FAQ Section: Before reaching out, consider checking our Frequently Asked Questions (FAQ) page. Many common queries and their solutions may already be addressed there.
Navigate to “Customer Help”: Explore the “Customer Help” section on our website. This area is tailored for assistance related to deliveries, returns, and general inquiries.
Contact Form: If you can’t find the information you need, you can utilize our contact form on the website. Provide your details and the nature of your inquiry.
Email Support: Alternatively, you can send an email directly to our customer support team at (support@artcornershop.com) Be sure to include relevant details, such as your order number and a clear description of your issue.
Our team is dedicated to providing timely and effective support. We appreciate your patience and cooperation as we work to address your inquiry promptly.
We currently only offer the option to join an enthusiastic waitlist for Artworks that are sold out. To do so, kindly provide your email and desired product options (if applicable). In the event of a restocking, we will send an email to individuals on the waitlist, notifying them of the availability and providing an opportunity to be among the first to secure the item.”
Handmade Art Pieces:
We would like to emphasize that our items are 100% handmade pieces, ensuring each piece is unique. Due to the artisanal nature of our creations, variations or differences may exist between pieces, even for the same model. This individuality adds to the uniqueness and artistic value of each item in our collection. We appreciate your understanding and thank you for choosing to acquire these one-of-a-kind pieces.”
Feel free to let me know if you need any further adjustments or if there’s anything else I can help you with!
For the return process, we kindly request you to mail your authorized return to the address provided in the Return Merchandise Authorization (RMA) instructions. To ensure a swift and efficient warranty process, please include all pertinent details in your email, such as your order number and the product name.
Following these three steps will facilitate the process:
Provide a detailed description of the issue and attach pictures (under 2MB) showcasing the problem and the outer packaging of the item. If you need assistance with this step, please reach out ACS Team at (support@artcornershop.com)
Once we have reviewed the provided details, we will initiate the return process under the warranty and issue an RMA (Return Merchandise Authorization).
Ship the package in accordance with the RMA instructions provided by ACS Team.
This approach ensures a seamless and efficient handling of your warranty return.
Once an order has been submitted, the processing time is generally rapid to ensure timely dispatch. However, if you need to change or cancel your order, please follow these steps:
Contact Customer Support Immediately: Reach out to our customer support team as soon as possible. You can use the contact form on our website or send an email to (support@artcornershop.com). Please include your order number and clearly state whether you want to make changes or cancel the order.
Timeliness is Key: Prompt communication is essential. The sooner you contact us, the higher the likelihood that we can accommodate your request before the order is processed and shipped.
Order Status Check: If your order has already been processed or shipped, it might not be possible to make changes. In such cases, we can guide you on the return or exchange process once you receive the items.
Our customer support team will do their best to assist you within the constraints of the order processing timeline. We appreciate your understanding and cooperation in this matter.
If you have entered an incorrect shipping address, please contact us promptly using either the contact form (Contact us) or by email to (support@artcornershop.com)
In the email subject line, please include your “Order Number” followed by the mention ‘INCORRECT SHIPPING ADDRESS,’ and in the body of the email, provide both the incorrect and the correct shipping addresses for swift resolution.
